---
title: Créer un ticket ServiceNow pour un case
description: Créer un nouveau ticket d'incident ServiceNow et l'associer à un cas
breadcrumbs: Documentation > API > Créer un ticket ServiceNow pour un case
---

> For the complete documentation index, see [llms.txt](https://dnd37xeb23o8n.cloudfront.net/stefon.simmons/docs-astro-web-10435/llms.txt).

# Créer un ticket ServiceNow pour un case

## v2 (latest)

| Datadog site      | API endpoint                                                                               |
| ----------------- | ------------------------------------------------------------------------------------------ |
| app.datadoghq.com | POST https://api.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets     |
| us3.datadoghq.com | POST https://api.us3.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets |
| us5.datadoghq.com | POST https://api.us5.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets |
| app.datadoghq.eu  | POST https://api.datadoghq.eu/api/v2/cases/{case_id}/relationships/servicenow_tickets      |
| ap1.datadoghq.com | POST https://api.ap1.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets |
| ap2.datadoghq.com | POST https://api.ap2.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets |
| uk1.datadoghq.com | POST https://api.uk1.datadoghq.com/api/v2/cases/{case_id}/relationships/servicenow_tickets |
| app.ddog-gov.com  | POST https://api.ddog-gov.com/api/v2/cases/{case_id}/relationships/servicenow_tickets      |
| us2.ddog-gov.com  | POST https://api.us2.ddog-gov.com/api/v2/cases/{case_id}/relationships/servicenow_tickets  |

### Overview

Créer un nouveau ticket d'incident ServiceNow et l'associer à un cas

OAuth apps require the `cases_write` authorization [scope](https://dnd37xeb23o8n.cloudfront.net/stefon.simmons/docs-astro-web-10435/fr/api/latest/scopes.md#case-management) to access this endpoint.

### Arguments

#### Path Parameters

| Field                | Type   | Description             |
| -------------------- | ------ | ----------------------- |
| case_id [*required*] | string | Work item's UUID or key |

### Request

#### Body Data (required)

Requête de création de ticket ServiceNow

{% tabs %}
{% tab label="Model" %}
| Parent field | Field                      | Type   | Description                                                     |
| ------------ | -------------------------- | ------ | --------------------------------------------------------------- |
|              | data [*required*]          | object | Requête de création de ticket ServiceNow                        |
| data         | attributes [*required*]    | object | ServiceNow ticket creation attributes                           |
| attributes   | assignment_group           | string | ServiceNow assignment group                                     |
| attributes   | instance_name [*required*] | string | ServiceNow instance name                                        |
| data         | type [*required*]          | enum   | ServiceNow ticket resource type Allowed enum values: `tickets`. |
{% /tab %}

{% tab label="Example" %}
```json
{
  "data": {
    "attributes": {
      "assignment_group": "IT Support",
      "instance_name": "my-instance"
    },
    "type": "tickets"
  }
}
```
{% /tab %}
{% /tabs %}

### Response

{% tabs %}
{% tab label="202" %}
Accepted
{% /tab %}

{% tab label="400" %}
Bad Request

{% tabs %}
{% tab label="Model" %}
API error response.

| Parent field | Field               | Type     | Description                                                                     |
| ------------ | ------------------- | -------- | ------------------------------------------------------------------------------- |
|              | errors [*required*] | [object] | A list of errors.                                                               |
| errors       | detail              | string   | A human-readable explanation specific to this occurrence of the error.          |
| errors       | meta                | object   | Non-standard meta-information about the error                                   |
| errors       | source              | object   | References to the source of the error.                                          |
| source       | header              | string   | A string indicating the name of a single request header which caused the error. |
| source       | parameter           | string   | A string indicating which URI query parameter caused the error.                 |
| source       | pointer             | string   | A JSON pointer to the value in the request document that caused the error.      |
| errors       | status              | string   | Status code of the response.                                                    |
| errors       | title               | string   | Short human-readable summary of the error.                                      |
{% /tab %}

{% tab label="Example" %}
```json
{
  "errors": [
    {
      "detail": "Missing required attribute in body",
      "meta": {},
      "source": {
        "header": "Authorization",
        "parameter": "limit",
        "pointer": "/data/attributes/title"
      },
      "status": "400",
      "title": "Bad Request"
    }
  ]
}
```
{% /tab %}
{% /tabs %}
{% /tab %}

{% tab label="401" %}
Unauthorized

{% tabs %}
{% tab label="Model" %}
API error response.

| Parent field | Field               | Type     | Description                                                                     |
| ------------ | ------------------- | -------- | ------------------------------------------------------------------------------- |
|              | errors [*required*] | [object] | A list of errors.                                                               |
| errors       | detail              | string   | A human-readable explanation specific to this occurrence of the error.          |
| errors       | meta                | object   | Non-standard meta-information about the error                                   |
| errors       | source              | object   | References to the source of the error.                                          |
| source       | header              | string   | A string indicating the name of a single request header which caused the error. |
| source       | parameter           | string   | A string indicating which URI query parameter caused the error.                 |
| source       | pointer             | string   | A JSON pointer to the value in the request document that caused the error.      |
| errors       | status              | string   | Status code of the response.                                                    |
| errors       | title               | string   | Short human-readable summary of the error.                                      |
{% /tab %}

{% tab label="Example" %}
```json
{
  "errors": [
    {
      "detail": "Missing required attribute in body",
      "meta": {},
      "source": {
        "header": "Authorization",
        "parameter": "limit",
        "pointer": "/data/attributes/title"
      },
      "status": "400",
      "title": "Bad Request"
    }
  ]
}
```
{% /tab %}
{% /tabs %}
{% /tab %}

{% tab label="403" %}
Forbidden

{% tabs %}
{% tab label="Model" %}
API error response.

| Parent field | Field               | Type     | Description                                                                     |
| ------------ | ------------------- | -------- | ------------------------------------------------------------------------------- |
|              | errors [*required*] | [object] | A list of errors.                                                               |
| errors       | detail              | string   | A human-readable explanation specific to this occurrence of the error.          |
| errors       | meta                | object   | Non-standard meta-information about the error                                   |
| errors       | source              | object   | References to the source of the error.                                          |
| source       | header              | string   | A string indicating the name of a single request header which caused the error. |
| source       | parameter           | string   | A string indicating which URI query parameter caused the error.                 |
| source       | pointer             | string   | A JSON pointer to the value in the request document that caused the error.      |
| errors       | status              | string   | Status code of the response.                                                    |
| errors       | title               | string   | Short human-readable summary of the error.                                      |
{% /tab %}

{% tab label="Example" %}
```json
{
  "errors": [
    {
      "detail": "Missing required attribute in body",
      "meta": {},
      "source": {
        "header": "Authorization",
        "parameter": "limit",
        "pointer": "/data/attributes/title"
      },
      "status": "400",
      "title": "Bad Request"
    }
  ]
}
```
{% /tab %}
{% /tabs %}
{% /tab %}

{% tab label="404" %}
Not Found

{% tabs %}
{% tab label="Model" %}
API error response.

| Parent field | Field               | Type     | Description                                                                     |
| ------------ | ------------------- | -------- | ------------------------------------------------------------------------------- |
|              | errors [*required*] | [object] | A list of errors.                                                               |
| errors       | detail              | string   | A human-readable explanation specific to this occurrence of the error.          |
| errors       | meta                | object   | Non-standard meta-information about the error                                   |
| errors       | source              | object   | References to the source of the error.                                          |
| source       | header              | string   | A string indicating the name of a single request header which caused the error. |
| source       | parameter           | string   | A string indicating which URI query parameter caused the error.                 |
| source       | pointer             | string   | A JSON pointer to the value in the request document that caused the error.      |
| errors       | status              | string   | Status code of the response.                                                    |
| errors       | title               | string   | Short human-readable summary of the error.                                      |
{% /tab %}

{% tab label="Example" %}
```json
{
  "errors": [
    {
      "detail": "Missing required attribute in body",
      "meta": {},
      "source": {
        "header": "Authorization",
        "parameter": "limit",
        "pointer": "/data/attributes/title"
      },
      "status": "400",
      "title": "Bad Request"
    }
  ]
}
```
{% /tab %}
{% /tabs %}
{% /tab %}

{% tab label="429" %}
Too many requests

{% tabs %}
{% tab label="Model" %}
API error response.

| Field               | Type     | Description       |
| ------------------- | -------- | ----------------- |
| errors [*required*] | [string] | A list of errors. |
{% /tab %}

{% tab label="Example" %}
```json
{
  "errors": [
    "Bad Request"
  ]
}
```
{% /tab %}
{% /tabs %}
{% /tab %}
{% /tabs %}

### Code Example

{% tabs %}
{% tab label="Curl" %}
```bash
# Path parameters
export case_id="f98a5a5b-e0ff-45d4-b2f5-afe6e74de504"

# Set your Datadog site and credentials
export DD_SITE="datadoghq.com" # Or us3.datadoghq.com, us5.datadoghq.com, datadoghq.eu, ap1.datadoghq.com, ap2.datadoghq.com, uk1.datadoghq.com, ddog-gov.com, us2.ddog-gov.com
# Use a Personal Access Token or Service Access Token
export DD_BEARER_TOKEN="<PERSONAL_ACCESS_TOKEN OR SERVICE_ACCESS_TOKEN>"

curl -X POST "https://api.${DD_SITE}/api/v2/cases/${case_id}/relationships/servicenow_tickets" \
-H "Accept: application/json" \
-H "Content-Type: application/json" \
-H "Authorization: Bearer ${DD_BEARER_TOKEN}" \
-d @- << EOF
{
  "data": {
    "attributes": {
      "assignment_group": "IT Support",
      "instance_name": "my-instance"
    },
    "type": "tickets"
  }
}
EOF
```
{% /tab %}

{% tab label="Go" %}
```go
// Create ServiceNow ticket for case returns "Accepted" response

package main

import (
	"context"
	"fmt"
	"os"

	"github.com/DataDog/datadog-api-client-go/v2/api/datadog"
	"github.com/DataDog/datadog-api-client-go/v2/api/datadogV2"
)

func main() {
	body := datadogV2.ServiceNowTicketCreateRequest{
		Data: datadogV2.ServiceNowTicketCreateData{
			Attributes: datadogV2.ServiceNowTicketCreateAttributes{
				AssignmentGroup: datadog.PtrString("IT Support"),
				InstanceName:    "my-instance",
			},
			Type: datadogV2.SERVICENOWTICKETRESOURCETYPE_TICKETS,
		},
	}
	ctx := datadog.NewDefaultContext(context.Background())
	ctx = context.WithValue(ctx, datadog.ContextAccessToken, os.Getenv("DD_BEARER_TOKEN"))
	configuration := datadog.NewConfiguration()
	apiClient := datadog.NewAPIClient(configuration)
	api := datadogV2.NewCaseManagementApi(apiClient)
	r, err := api.CreateCaseServiceNowTicket(ctx, "case_id", body)

	if err != nil {
		fmt.Fprintf(os.Stderr, "Error when calling `CaseManagementApi.CreateCaseServiceNowTicket`: %v\n", err)
		fmt.Fprintf(os.Stderr, "Full HTTP response: %v\n", r)
	}
}
```

#### Instructions

First [install the library and its dependencies](https://dnd37xeb23o8n.cloudfront.net/api/latest.md?code-lang=go) and then save the example to `main.go` and run following commands:

```bash
DD_SITE="datadoghq.com" DD_BEARER_TOKEN="<PERSONAL_ACCESS_TOKEN OR SERVICE_ACCESS_TOKEN>" go run "main.go"
```
{% /tab %}

{% tab label="Java" %}
```java
// Create ServiceNow ticket for case returns "Accepted" response

import com.datadog.api.client.ApiClient;
import com.datadog.api.client.ApiException;
import com.datadog.api.client.v2.api.CaseManagementApi;
import com.datadog.api.client.v2.model.ServiceNowTicketCreateAttributes;
import com.datadog.api.client.v2.model.ServiceNowTicketCreateData;
import com.datadog.api.client.v2.model.ServiceNowTicketCreateRequest;
import com.datadog.api.client.v2.model.ServiceNowTicketResourceType;

public class Example {
  public static void main(String[] args) {
    ApiClient defaultClient = ApiClient.getDefaultApiClient();
    defaultClient.setAccessToken(System.getenv("DD_BEARER_TOKEN"));
    CaseManagementApi apiInstance = new CaseManagementApi(defaultClient);

    ServiceNowTicketCreateRequest body =
        new ServiceNowTicketCreateRequest()
            .data(
                new ServiceNowTicketCreateData()
                    .attributes(
                        new ServiceNowTicketCreateAttributes()
                            .assignmentGroup("IT Support")
                            .instanceName("my-instance"))
                    .type(ServiceNowTicketResourceType.TICKETS));

    try {
      apiInstance.createCaseServiceNowTicket("f98a5a5b-e0ff-45d4-b2f5-afe6e74de504", body);
    } catch (ApiException e) {
      System.err.println("Exception when calling CaseManagementApi#createCaseServiceNowTicket");
      System.err.println("Status code: " + e.getCode());
      System.err.println("Reason: " + e.getResponseBody());
      System.err.println("Response headers: " + e.getResponseHeaders());
      e.printStackTrace();
    }
  }
}
```

#### Instructions

First [install the library and its dependencies](https://dnd37xeb23o8n.cloudfront.net/api/latest.md?code-lang=java) and then save the example to `Example.java` and run following commands:

```bash
DD_SITE="datadoghq.com" DD_BEARER_TOKEN="<PERSONAL_ACCESS_TOKEN OR SERVICE_ACCESS_TOKEN>" java "Example.java"
```
{% /tab %}

{% tab label="Python" %}
```python
"""
Create ServiceNow ticket for case returns "Accepted" response
"""

from os import environ
from datadog_api_client import ApiClient, Configuration
from datadog_api_client.v2.api.case_management_api import CaseManagementApi
from datadog_api_client.v2.model.service_now_ticket_create_attributes import ServiceNowTicketCreateAttributes
from datadog_api_client.v2.model.service_now_ticket_create_data import ServiceNowTicketCreateData
from datadog_api_client.v2.model.service_now_ticket_create_request import ServiceNowTicketCreateRequest
from datadog_api_client.v2.model.service_now_ticket_resource_type import ServiceNowTicketResourceType

body = ServiceNowTicketCreateRequest(
    data=ServiceNowTicketCreateData(
        attributes=ServiceNowTicketCreateAttributes(
            assignment_group="IT Support",
            instance_name="my-instance",
        ),
        type=ServiceNowTicketResourceType.TICKETS,
    ),
)

configuration = Configuration()
configuration.access_token = environ["DD_BEARER_TOKEN"]
with ApiClient(configuration) as api_client:
    api_instance = CaseManagementApi(api_client)
    api_instance.create_case_service_now_ticket(case_id="case_id", body=body)
```

#### Instructions

First [install the library and its dependencies](https://dnd37xeb23o8n.cloudfront.net/api/latest.md?code-lang=python) and then save the example to `example.py` and run following commands:

```bash
DD_SITE="datadoghq.com" DD_BEARER_TOKEN="<PERSONAL_ACCESS_TOKEN OR SERVICE_ACCESS_TOKEN>" python3 "example.py"
```
{% /tab %}

{% tab label="Ruby" %}
```ruby
# Create ServiceNow ticket for case returns "Accepted" response

require "datadog_api_client"
DatadogAPIClient.configure do |config|
  config.access_token = ENV["DD_BEARER_TOKEN"]
end
api_instance = DatadogAPIClient::V2::CaseManagementAPI.new

body = DatadogAPIClient::V2::ServiceNowTicketCreateRequest.new({
  data: DatadogAPIClient::V2::ServiceNowTicketCreateData.new({
    attributes: DatadogAPIClient::V2::ServiceNowTicketCreateAttributes.new({
      assignment_group: "IT Support",
      instance_name: "my-instance",
    }),
    type: DatadogAPIClient::V2::ServiceNowTicketResourceType::TICKETS,
  }),
})
p api_instance.create_case_service_now_ticket("case_id", body)
```

#### Instructions

First [install the library and its dependencies](https://dnd37xeb23o8n.cloudfront.net/api/latest.md?code-lang=ruby) and then save the example to `example.rb` and run following commands:

```bash
DD_SITE="datadoghq.com" DD_BEARER_TOKEN="<PERSONAL_ACCESS_TOKEN OR SERVICE_ACCESS_TOKEN>" rb "example.rb"
```
{% /tab %}

{% tab label="Rust" %}
```rust
// Create ServiceNow ticket for case returns "Accepted" response
use datadog_api_client::datadog;
use datadog_api_client::datadogV2::api_case_management::CaseManagementAPI;
use datadog_api_client::datadogV2::model::ServiceNowTicketCreateAttributes;
use datadog_api_client::datadogV2::model::ServiceNowTicketCreateData;
use datadog_api_client::datadogV2::model::ServiceNowTicketCreateRequest;
use datadog_api_client::datadogV2::model::ServiceNowTicketResourceType;

#[tokio::main]
async fn main() {
    let body = ServiceNowTicketCreateRequest::new(ServiceNowTicketCreateData::new(
        ServiceNowTicketCreateAttributes::new("my-instance".to_string())
            .assignment_group("IT Support".to_string()),
        ServiceNowTicketResourceType::TICKETS,
    ));
    let configuration = datadog::Configuration::new();
    let api = CaseManagementAPI::with_config(configuration);
    let resp = api
        .create_case_service_now_ticket("case_id".to_string(), body)
        .await;
    if let Ok(value) = resp {
        println!("{:#?}", value);
    } else {
        println!("{:#?}", resp.unwrap_err());
    }
}
```

#### Instructions

First [install the library and its dependencies](https://dnd37xeb23o8n.cloudfront.net/api/latest.md?code-lang=rust) and then save the example to `src/main.rs` and run following commands:

```bash
DD_SITE="datadoghq.com" DD_API_KEY="<DD_API_KEY>" DD_APP_KEY="<DD_APP_KEY>" cargo run
```
{% /tab %}

{% tab label="TypeScript" %}
```typescript
/**
 * Create ServiceNow ticket for case returns "Accepted" response
 */

import { client, v2 } from "@datadog/datadog-api-client";

const configuration = client.createConfiguration({
  authMethods: {
    AuthZ: {
      accessToken: process.env.DD_BEARER_TOKEN as string,
    },
  },
});
const apiInstance = new v2.CaseManagementApi(configuration);

const params: v2.CaseManagementApiCreateCaseServiceNowTicketRequest = {
  body: {
    data: {
      attributes: {
        assignmentGroup: "IT Support",
        instanceName: "my-instance",
      },
      type: "tickets",
    },
  },
  caseId: "case_id",
};

apiInstance
  .createCaseServiceNowTicket(params)
  .then((data: any) => {
    console.log(
      "API called successfully. Returned data: " + JSON.stringify(data)
    );
  })
  .catch((error: any) => console.error(error));
```

#### Instructions

First [install the library and its dependencies](https://dnd37xeb23o8n.cloudfront.net/api/latest.md?code-lang=typescript) and then save the example to `example.ts` and run following commands:

```bash
DD_SITE="datadoghq.com" DD_BEARER_TOKEN="<PERSONAL_ACCESS_TOKEN OR SERVICE_ACCESS_TOKEN>" tsc "example.ts"
```
{% /tab %}
{% /tabs %}